Suffolk is Educated

Customer Service Representative

Overview

Broadway National is a family owned and operated full service Facility Maintenance Company. We offer a breakthrough approach in managing maintenance and repair services for our clients on a national and international level. We are also one of America's fastest growing private companies according to Inc. 5000.

Scope of Position:

To coordinate and manage the operational and administrative functions of the client accounts.

Description

Major Duties and Responsibilities:

·    Receiving all incoming call inquiries, creating work orders and dispatching all work orders

·    Coordinate daily services with vendors, facility managers, customers, and technicians

·    Obtaining cost estimates from vendors and reviewing with account management

·    Following up with clients and projects daily

·    Maintain high profile customer relationships through phone and email correspondences

·    Assist the billing department as needed

·    Manage all aspects of each job and are responsible for each service provided

Qualifications

  • • Associates degree preferred, however equivalent combination of education and experience will be considered
  • • Demonstrated customer service skills; excellent phone etiquette a must!
  • • Strong verbal and written communication skills
  • • Ability to multi-task in a fast paced environment
  • • Pro-active, organized & detail oriented
  • • National retail & facility maintenance experience preferred
  • • Experience working with & managing sub-contractors
  • Broadway National offers an excellent benefits package:
  • • Medical, Dental and Vision
  • • Company paid Group Term Life Insurance
  • • 401 (k) Retirement savings plan (company match)
  • • Paid vacation, sick/personal time and floating holidays
  • • Paid Holidays

Apply Now

Job Snapshot


Type:

Full Time

Pay:

$17 - $19

Posted:

2/6/19

Company Snapshot


Company:

Broadway National

Location:

Ronkonkoma, NY